Q: do you accept walk-ins

Q: Are deposits required to book?

Q: What is your cancellation or reschedule policy?equired to book?

Q: Is there a limit on how many times I can reschedule my appointment?

Q: What happens if I miss my appointment without notice?

Arrival, Location & Preparation

Client Etiquette & Hygiene

Your Experience

Health & Safety

payments& Pricing

Q: Where are you located?

Q: What time should I arrive?

Q: can i arrive early?

Q: what happens if i arrive late?

Q: Are there hygiene expectations before my service?

Q: Are there any scent or odor policies?

Q: Can I bring a guest with me?

Q: Can I bring food or drinks?

Q: Is this a shared spa or private suite?

Q: What should I wear?

Q: Do you offer celebration add-ons?

Q: Is the sauna included in my service?

Q: What if I have a medical condition or recent surgery?

q: What forms of payment do you accept?

Q: Do you provide HSA/FSA receipts?

Q: Do you accept insurance?

Q: Is gratuity included?

A: No, we are by appointment only to ensure a private and uninterrupted experience. However, you may call to check for last-minute cancellations or same-day openings.

A: Deposits are required for new clients to secure an appointment. Returning clients are extended a loyalty privilege and may book without a deposit. This privilege may be revoked if appointment policies are not upheld, and prepayment may be required for future bookings.

A: We require at least 48 hours’ notice to cancel or reschedule. Same-day changes are considered cancellations and full payment will be charged. If we are unable to process payment, future appointments will be denied..

A: Yes. Rescheduling an appointment more than two times will require full payment of the service before a new appointment can be secured.

Excessive rescheduling limits availability for other clients and does not allow us to offer timely booking options. We kindly ask that you be intentional when scheduling your appointments to help us maintain a smooth and respectful booking experience for everyone.

A: We enforce a strict No Call / No Show policy.

New Clients: Deposit is forfeited and the full service price will be charged. If payment cannot be processed, booking access will be restricted.

Returning Clients: The full service price will be charged. Future bookings will require prepayment, and booking access may be revoked if payment cannot be processed.
Excessive rescheduling limits availability for other clients and does not allow us to offer timely booking options. We kindly ask that you be intentional when scheduling your appointments to help us maintain a smooth and respectful booking experience for everyone.

A: We are located on Oxon Hill Rd in the tall off white and blue commercial building, directly across from Rivertown Commons, in the same building as Labcorp, next door to Lexington Plastic Surgeons.

A: Please arrive 5–10 minutes before your appointment to allow time to settle in and prepare.

Your appointment begins at the scheduled time booked, so we kindly ask that you plan accordingly to be ready for your service at that time.

A: If you arrive more than 10 minutes early, please text your therapist and wait for confirmation before entering. We allot specific time between clients to properly prepare the space.

A: Arriving after your scheduled time will shorten your service to respect the next client’s appointment.

A: Yes. At The Mindful Touch, we believe in mutual care and respect—“If you don’t do it, we won’t do it either.”

Clients are expected to arrive clean and properly prepared for their service. When selecting add-on services, please be mindful that we do not offer pedicures or corrective foot treatments. Our focus is on luxury wellness experiences, and all services are performed within that scope.

A: Yes. To maintain a clean and comfortable environment for all clients, we ask that you arrive fresh and free of strong odors, including smoke.

We do not tolerate marijuana or smoke-related odors within our suite. Clients arriving with strong odors may be refused service and asked to reschedule.

A: To maintain a peaceful and private environment, no additional guests are allowed unless they are booked for a service.

A: No outside food or drinks are permitted to preserve the cleanliness and ambiance of the suite.

A: We are a private luxury suite, designed to provide a one-on-one, intentional wellness experience.

A: Wear something comfortable. You will be properly draped throughout your service.

A: Yes! We love celebrating with you. A custom name video and complimentary beverage is included with services $149 and above.

For services below this amount, a celebration add-on can be included for an additional $20.

We also offer custom experiences for milestones and anniversaries. Please contact us for additional details—we’re happy to help create something special.

Q: Is the sauna included in my service?
A: Yes! A complimentary 15-minute sauna session is included with all therapeutic services. Please bring appropriate clothing and a small hand towel if needed.
Towels and robes are not provided for complimentary sessions.

A: Please include all relevant details when booking. Some services may require modifications or approval.

A: We accept major cards and digital payments. Klarna is also available.

A: Yes, itemized HSA/FSA receipts are available upon request at checkout.

A: We do not bill insurance directly but can provide a superbill for possible reimbursement.

A: Gratuity is not included but is always appreciated.