Refund & Returns Policy

The Mindful Touch Massage & Wellness Suite

Services

All services are non-refundable.
Once a service has been booked and/or rendered, no refunds will be issued for any reason.

Deposits are non-refundable and are subject to the cancellation and rescheduling policy.

Missed appointments, late cancellations, or no-shows will result in forfeiture of payment or deposit.

Products

All product sales are final sale.
We do not offer refunds, returns, or exchanges on any products.

Due to hygiene and safety standards, all skincare and retail items cannot be returned once purchased.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, you must notify us within 48 hours of delivery.

Proof (photos) may be required to review the issue.

Approved claims may be eligible for a replacement at our discretion.
We do not offer refunds for damaged or incorrect items—replacement only if approved.

Product Responsibility

Clients are responsible for selecting appropriate products and reviewing ingredients prior to purchase.
The Mindful Touch Massage & Wellness Suite is not responsible for:

Allergic reactions
Sensitivities
Improper use of products

Chargebacks & Disputes

Attempting to initiate a chargeback for services rendered or products received is a violation of our policy.
All disputes must be addressed directly with The Mindful Touch Massage & Wellness Suite prior to contacting your financial institution.
Policy Agreement

By purchasing services or products, you acknowledge and agree to this Refund & Returns Policy.